Refund Policy

At Kerala Store, your satisfaction is our top priority. If you are not happy with your purchase, we offer refunds or exchanges for goods in fully resalable condition. For assistance, call us at +44 7442206211 or email us at keralastoreuk@gmail.com.

Return Process and Restrictions

The return process may be restricted depending on the product category, as outlined in our cancellation policy and terms & conditions. The following items are excluded from our returns policy:

  • Vegetables
  • Frozen Items
  • Gift Vouchers
  • Beauty Products
  • Food Products
  • Food Gift Sets
  • Incense Products

These items can only be returned in accordance with your legal rights.

Faulty or Damaged Products

If your product is faulty, damaged, or unfit for purpose, please contact us immediately via email or phone. You will be required to provide photographic evidence of any damaged goods.

Return of Unopened Goods

You may return other unopened goods within 3 days of receipt. Subject to inspection and acceptance, we will refund or provide replacements as applicable.

Refund Policy

Refunds will only be issued via the credit/debit card used for the original transaction. Post and packing charges will be deducted from the refund. If an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred, such as:

  • Credit card transaction fees
  • Picking/packing costs
  • Restocking costs
  • Packaging material costs
  • Return postage fees

Requesting a Refund or Replacement

To request a refund or replacement, please contact us first by email, telephone, or live chat on our website. You will need to return the goods at your cost for inspection. Kerala Store is not liable for goods lost or damaged in transit; we recommend obtaining proof of posting.

Uncollected Packages

Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before a refund can be offered. Other products that may be stained or damaged by the fruit and/or vegetables will be excluded from the refund.

Goods Dispatched in Error

Any goods dispatched by us in error remain the property of Kerala Store. If you receive any goods by mistake, please contact us within 2 days to arrange for us to collect them.

Contact Information

For any issues or inquiries, please contact us at:

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